At Forged EGO, we’re committed to delivering high-quality web design and digital services. Because our work is custom and service-based, refunds are limited and governed by the terms below.
All deposits and initial payments are non-refundable. These payments secure your spot in our schedule and cover time spent on planning, research, and early-stage work—even if the project does not continue.
Once the project is underway, additional payments tied to milestones or deliverables are also non-refundable unless otherwise stated in a written agreement.
If you choose to cancel the project before completion, you are responsible for payment for all work completed up to that point. We will provide a summary of work and costs upon request. Any unused funds paid beyond completed work may be eligible for a partial refund, determined at our discretion.
If we need to cancel the project due to unforeseen circumstances on our end, a fair refund will be issued based on how much work was completed.
Due to the nature of digital services, we do not offer refunds for completed work, delivered files, or live websites. If there is an issue with your final deliverable, we’ll work with you to resolve it as outlined in our revision terms.
We encourage open communication throughout the project. If you’re unhappy with any part of the process, please contact us immediately so we can address it. Refunds will not be issued for change-of-mind decisions or lack of communication from the client’s side.
Questions about this Refund Policy? Reach out anytime at:
Nick Powers
Email: fe.nspowers@gmail.com